WORKING HOURS:
Mon – Fri:
8 AM – 4 PM CET
HEAD OFFICE:
Verdieva 6
51000 Rijeka
CALL CENTER:
Tel: +385 51 325 510
Fax: +38551 213 638
TRANSAGENT International Shipping and Freight Agency Ltd, regional leader in the field of international shipping since 1963.
English Version
Croatian Version English VersionIntegrated Quality, Environment and Health and Safety at Work Policy
The strategic goal of Transagent d.o.o. is quality while preserving natural resources, health and safety at work. To permanently improve the existing integrated management system, and place the client at the center of all business moves and decisions, and thus take care of the customers’ interests.
The market sets high standards for us in terms of prices and quality of agency services in freight and logistics, and therefore we have to respond quickly, professionally and with and with high quality to the meet such demands.
Our vision, long-term practice and acquired reputation in the field as shipping and freight agency oblige us on intensive development and provision of top quality products and services while meeting the needs and requirements of all interested parties and appropriate respect for the environment, health and safety at work. In order to maintain and constantly improve the achieved values, Transagent Ltd. continuously strives to achieve:
- Complete satisfaction of the customer and other interested parties in terms of meeting all requirements,
- Minimizing identified risks in all business processes,
- To always carry out business activities in accordance with appropriate laws, regulations, standards and positive business practices,
- To openly communicate with partners and interested parties, to develop and maintain mutually beneficial partnership relations,
- Close cooperation and development with suppliers – partnership in the fulfillment of customers’ requirements,
- To motivate employees and constantly take care of their education in order to improve the quality of service and reduce accidents at work, (motivate employees to learn, work in a team, exchange knowledge and experience and develop creativity and innovation),
- Maintaining and constantly improving the management system of quality, environment, health and safety at work,
- Constant concern for the health and safety of all employees, subcontractors and external visitors by preventing accidents and injuries at work,
- Waste management based on the principles of good waste management practices
- Preventing environmental pollution
- Permanent improvement of the environment through its actions
- Constant alignment of operations with legal requirements
- Use of all resources based on the principles of sustainable development.
Transagent Ltd. ensures its care and orientation towards quality, environmental protection, health and safety of employees at work by continuous customers’ surveys (questionnaires), conducting self-control procedures, conducting internal training, informing and raising awareness of its employees, and by ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 system certification by an independent certification company.
All employees are familiar with the Integrated quality, environment and health and safety at work policy, they accept and understand it and applying it through their daily activities and the execution of assigned tasks. We have subordinated the strategy and business policy to the achievement of these goals, and we want to assure current and future customers and other interested parties that we are a reliable partner in the way of providing quality services.
Quality orientation of all employees of Transagent Ltd. is described by the motto:
„We deliver quality!“
Croatian VersionINTEGRIRANA POLITIKA KVALITETE, OKOLIŠA I ZDRAVLJA RADNIKA I SIGURNOSTI RADNIKA NA RADU
Strateški cilj tvrtke Transagent d.o.o. je kvaliteta uz istovremeno očuvanje prirodnih resursa, zdravlja i sigurnosti na radu. Trajno poboljšavati postojeći integrirani sustav upravljanja, a klijenta postaviti u središte svih poslovnih poteza i odluka, te na taj način voditi računa o interesima kupca.
Tržište pred nas postavlja visoke uvjete u pogledu cijena i kvalitete agencijskih usluga u prometu i logistici, a samim time moramo brzo, stručno i kvalitetno odgovoriti postavljenim zahtjevima.
Naša Vizija, dosadašnja praksa i stečeni ugled u oblasti poslova pomorske i prometne agencije obvezuju nas na intenzivan razvoj i pružanje proizvoda i usluga vrhunske kvalitete uz zadovoljavanje potreba i zahtjeva svih zainteresiranih strana i odgovarajući respekt prema okolišu, zdravlju i sigurnosti na radu. Kako bismo održavali i stalno poboljšavali dostignute vrijednosti, Transagent d.o.o. kontinuirano nastoji ostvariti:
- Potpuno zadovoljstvo kupca i ostalih zainteresiranih strana u smislu zadovoljenja svih zahtjeva,
- Minimiziranje identificiranih rizika u svim poslovnim procesima,
- Da poslovne aktivnosti uvijek provodi sukladno odgovarajućim zakonima, propisima, standardima i pozitivnoj poslovnoj praksi,
- Da s partnerima i zainteresiranim stranama otvoreno komunicira, razvija i održava obostrano korisne partnerske odnose,
- Usku suradnju i razvoj s dobavljačima – partnerstvo u ostvarenju zahtjeva kupca,
- Da motivira radnike i stalno brine o obrazovanju radnika u cilju poboljšanja kvalitete usluge i smanjenja nesreća na radu, (motivirati radnike na učenje, timski rad, razmjenu znanja i iskustva i razvoj kreativnosti i inovacija),
- Održavanje i stalno poboljšavanje sustava upravljanja kvalitetom, okolišem, zdravljem i sigurnosti na radu,
- Stalnu brigu o zaštiti zdravlja i sigurnosti svih radnika, radnika podugovarača i vanjskih posjetitelja prevencijom nesreća i ozljeda na radu,
- Upravljanje otpadom na principima dobre prakse gospodarenja otpadom
- Sprječavanje onečišćenje okoliša
- Trajno poboljšavanje stanja okoliša svojim djelovanjem
- Stalno usklađivanje poslovanje sa zakonskim zahtjevima
- Korištenje svih resurse na principima održivog razvoja.
Svoju brigu i usmjerenost ka kvaliteti, zaštiti okoliša, zdravlju i sigurnosti radnika na radu tvrtka TRANSAGENT d.o.o. osigurava neprekidnim anketiranjem kupaca, provođenjem postupaka samokontrole, provođenjem internih edukacija, obavještavanjem i osvješćivanjem svojih radnika, te certifikacijom sustava ISO 9001:2015, ISO 14001:2015 i ISO 45001:2018 od strane neovisne certifikacijske kuće.
Svi radnici su upoznati s politikom kvalitete, okoliša, zdravlja i sigurnosti na radu, oni je prihvaćaju, razumiju i primjenjuju kroz svoje svakodnevne aktivnosti i izvršavanje postavljenih zadaća. Strategiju i politiku poslovanja podredili smo ostvarenju ovih ciljeva, a sadašnje i buduće kupce i ostale zainteresirane strane želimo uvjeriti da smo pouzdan partner na način pružanja kvalitetne usluge.
Usmjerenost kvaliteti svih zaposlenika Društva Transagent d.o.o. opisuje moto:
“Mi dostavljamo kvalitetu!”